Transforming the Business of Education

The University of Toronto has an abundance of technology and resources to transform the ways in which the university conducts its business and needs to move away from the mundane processing of transactions. The technologies we have available and in particular the opportunity to change the way we interact with our students with the “New Generation Students Information Services” provides the impetus for change. This is not necessarily and technology issue but rather one of how we think of our processes and a willingness to look well beyond our immediate and local needs to the broader enterprise and service delivery for the future. This presentation will focus on how we can successfully transform our processes, using examples from the university community and beyond and discussing the challenges to be faced.