Making the most of the team you have

Doing more with less is a necessity of most client services on campus. This presentation will focus on practices that will make your service point better both for your clients and your staff.

Topics will include:

* How to structure work-flow: Designing for a self-directed team
* How to hire for fit: Modeling the work environment in the selection process
* Getting professional work from casual employees: Tools and tips from the trenches
* The key drivers of employee engagement: How your leadership matters